So, when a man and a woman come into your dealership together and say they want to test drive a car, it’s a good idea to notice that the woman is, in fact, able to speak. I suggest noticing the plural pronoun she deploys when she opens the conversation by saying “Hi, we have an appointment to test drive a car.” Maybe she is even asking you questions and telling you that she thinks your car is roomier but that she likes the mileage better on THE OTHER CAR SHE IS THINKING OF BUYING. Because when you step over her to hand your clipboard to the man and tell him you’ll need his driver’s license if he wants to test drive the car, she is going to be displeased. And then she is going to GO BUY THE OTHER CAR SHE IS THINKING OF BUYING.